SINGAPORE: Points with the brand new SingPass Cell app have been traced to a software program error, stated the Authorities Expertise Company of Singapore (GovTech) on Tuesday (Oct 23).
A number of customers had reported that they acquired a “121” error code once they tried to log into the app, hours after it was launched on Monday.
“This was on account of a software program error, which was not picked up throughout testing, and resulted in points when a excessive quantity of customers tried to register for SingPass Cell,” stated a GovTech spokesperson, including that the problem has since been resolved.
The company stated there have been greater than 20,00zero profitable app installations since its launch on Monday, and inspired affected customers to strive registering once more.
“We apologise for the inconvenience precipitated. The group will proceed to work on different suggestions and enhance the app,” stated GovTech on its Fb web page.
The app permits Singaporeans to log into authorities e-services on their telephones with simply their fingerprints, faces or a six-digit passcode, eradicating the necessity for passwords.
GovTech stated the app may even make it simpler for Singaporeans residing and dealing abroad to entry authorities providers with no digital token.
The app won’t change current strategies of two-factor authentication for SingPass customers. SMS One-Time Passwords and OneKey tokens will proceed to be provided as choices for customers.